Shipping & Returns
1. Shipping Policy & Payment
Wilthen
Orders
Dear customer
We would like to point out again that for technical reasons, orders cannot be mixed between the "SPREEWALD SHOP" and "WILTHENER SHOP." Please keep your orders separate between these shops.
Thank you for your understanding.
Dear customer,
We've made the delivery terms and costs available for download. Should you have any questions or requests, please send us an email.
Payment by invoice
Dear customer
At the Wilthener shop, you can only pay by invoice. After you place your order, we will send you an invoice, which will also include the delivery costs, which you can also find in the downloadable document.
2. Shipping Policy & Payment
Spreewald
Orders
Dear customer
We would like to point out again that for technical reasons, orders cannot be mixed between the "SPREEWALD SHOP" and "WILTHENER SHOP." Please keep your orders separate between these shops.
Thank you for your understanding.
Dear customer,
We've made the delivery terms available for download. Should you have any questions or requests, please send us an email.
Payment by invoice
Dear customer
In the Spreewakd shop, you can only pay by invoice. After you place your order, we will send you an invoice, which will also include the delivery costs, which you can also find in the downloadable document.
Right of return
I
Cancellation policy
(As of: 01.03.2025)
Right of withdrawal
Article 102 of the Ley General para la Defensa de los Consumidores y Usuarios (Spanish Consumer Protection Act, TRLGDCU for short), based on European Directive 2006/112/CE, establishes the consumer's right of withdrawal from an online purchase contract. You have the right to withdraw from this contract within fourteen days without giving any reason. This right applies only to natural persons. Legal persons are exempt from this right. The withdrawal period is fourteen days from the date of conclusion of the contract. To exercise your right of withdrawal, you must notify us ([Insert your name, address, telephone number and email address]) of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or email).
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of revocation
If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.
If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.